1. Subscription Fees
Shiksha.cloud charges ₹79 per student per month on a pay-as-you-scale model. Subscription fees are non-refundable once the billing period has commenced.
2. Fee Payment Transactions
For fee payments processed through the platform:
- Parents paying school fees via PhonePe gateway - refunds are subject to individual school policies
- Failed or duplicate transactions will be automatically refunded within 5-7 business days
- Payment gateway charges are non-refundable
- Refund requests must be initiated within 48 hours of transaction
3. Service Cancellation
- No refunds for partial month usage if subscription is cancelled mid-month
- Schools must provide 30 days notice for cancellation
- Access continues until end of paid billing period
- Data export facilities available before service termination
4. Technical Issues
In case of prolonged service downtime exceeding 48 continuous hours due to platform issues:
- Pro-rated credit may be issued to school account
- Downtime must be reported within 7 days
- Credits are non-transferable and must be used within subscription period
5. Refund Process
Eligible refunds will be processed as follows:
- Refund request submitted through support channels
- Review and approval within 7 business days
- Refund credited to original payment method within 10-14 business days
- Confirmation sent via email and WhatsApp
6. Disputes
For payment disputes or refund clarifications, schools can contact support through:
- Email support from school admin dashboard
- WhatsApp support channel
- All disputes will be resolved within 15 business days
7. Exceptions
No refunds will be provided for:
- Change of mind after subscription payment
- Lack of usage or adoption by school staff
- Connectivity issues on user end
- Device compatibility issues
- Violation of terms of service leading to account suspension
8. Contact for Refunds
To request a refund or clarify our refund policy, please contact our support team through the channels provided in your school admin dashboard. Include transaction details and reason for refund request.